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PRIVACY & COOKIES

PRIVACY & COOKIES POLICY

At Canterbury Punting Company, we are dedicated to protecting the privacy and security of our site visitors and customers.

We don't use, collect or store data that can identify you personally. We don't use any cookies that track you after you have finished your visit. We also don't use any cookies that track you from one visit to another (known as persistent tracking cookies, often used for analytics or showing relevant adverts).

Our primary tracking strategy is session-based cookies that vanish once you close your browser, and these are all we use.

When creating a booking, we collect information about you in order for us to fulfill our service to you. We don't store any of this information in a cookie for later retrieval. Any information we store for our own records is kept on a secure server and is not shared with any third parties unless specifically required by law, regardless of whether you fulfill a booking with us or not.

We use Stripe for all of our payments, and all information you provide is managed and stored by them. Canterbury Punting Company does not have access to your credit card information. To find out more about how Stripe handles your information, please visit their website at https://stripe.com/gb/privacy. We don't store any of your bank details on our servers at any time.

PAYMENT DETAILS

All our bookings and payments are processed by our payment provider, Stripe. We do not store any of your bank details.

CONTACT HISTORY

Any history of contact between us will be used solely for the purpose of providing you with the best service possible. We will not sell or share this information with any third party for marketing or any other purposes. Any information we do hold will be deleted when it is no longer relevant.

We don't keep any of the personal details of our customers when making a booking, so we won't ever send you emails or post mail to your home address.

HOW WE USE OUR COOKIES

We use session-based cookies to help you navigate our website and complete your booking. These cookies are deleted when you close your browser. They do not store any information which can identify you personally.

We use this information to improve your experience on our site, making it as smooth as possible, and to help us understand how people use our website.

SHARING YOUR INFORMATION

We do not share your personal information with any third parties for marketing purposes. We only share information with third parties when it is necessary for us to provide our services to you, such as our payment provider.

Our website may contain links to third-party websites. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies.

ADVERTISING

We may use companies such as Google or Facebook for advertising campaigns, and they may use cookies to show you adverts for Canterbury Punting Company on their sites.

You can opt out of this advertising by visiting the relevant third-party website and following their instructions.

COOKIES

We use cookies on our website to help us provide you with the best possible experience. By using our website, you agree to our use of cookies in accordance with our Privacy & Cookies Policy.

We only use cookies that are necessary for us to provide our service to you and to improve your experience on our website.

We do not use any cookies that collect personal information about you and we do not share any information with third parties.

If you choose to disable cookies in your browser, you may still use our website, but some features may not work as intended.

If you continue without changing your settings, we'll assume you're happy to receive all cookies on our site.

BOOKING INFORMATION

We only keep information about bookings for as long as it is necessary to fulfill our booking services. We only keep a record of your name, phone number, and email address for contact.

YOUR RIGHTS

As a user of our website, you have several rights regarding your personal information. These include:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time

If you want to exercise your rights, have a complaint, or just have questions, please contact us – we're always here to help.

PRIVACY POLICY CHANGES

We may update this policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make this clear on our website or by some other means of contact such as email, so that you are able to review the changes before you continue to use our website.