OVERVIEW
Some of the adaptions that we have made in order to adhere to social distancing rules.
COVID 19 UPDATED SAFETY PROTOCOL
November 26th, 2025
CHECK-IN
For those people who do not wish to walk inside a public area such as our shop, there is the option to be served from the door. Instructions are visible from the window to assist with socially distanced queuing.
CAFE
The cafe, which is also the normal check-in area, is now one way. The seating has also been significantly reduced to improve social distancing.
BOATS
The boats now include a screen which separates customers who are close seated. It is built using springs so that it fits under bridges. Boats are now limited to one group per row of seats. Face to face you will always be at least 1.5 metres from other groups.
CLEANING & PPE
Boats and handrails are now cleaned between customer groups. Hand gel is available throughout the booking-in and boarding processes. Staff wear gloves and visors during periods when they come within one metre of customers.
GROUPS OF MORE THAN 6 PEOPLE
Reservations of more than 6 passengers will be treated as separate groups of 6 or less. Where possible we will seat you all in the same craft. When queuing for check-in please adhere to social distancing as set out within our shop.